Building a Scalable UX Measurement System for Enterprise Modernization
Process Creation & Documentation, UX Metrics, Metric Frameworks, Google Analytics & Google Tag Manager, FullStory, Survey Analysis
Scaling UX Through Systems Thinking
UX Governance, Design Operations, Cross-functional Enablement
Validating Alert Flows
Usability Testing, Prototypes, Design Validation
Information Architecture Restructuring to Improve Discoverability
Audience, Personas, & Information Architecture
Content Redesign from Audience Targeting to SEO Strategy
Audience, Information Architecture, Mockups, & Implementation